Conditions of Boarding
Like any quality pet care facility, at Portland Mutts 'n' Mogs we ensure the safety and health of your pets by insisting that all our clients understand and adhere to our rules and guidelines.
On this page you'll find our current terms and conditions covering admissions, as well as items from home, rates and payments, and veterinary treatment.
All dogs and cats MUST be fully immunised before checking-in. Pets that have not been vaccinated for more than 12 months must receive a booster no less than ten (10) days before checking-in for boarding.
The required vaccinations are:
DOGS - C5. This covers Distemper, Hepatitis, Parvovirus, Para influenza and Bordatella bronchiseptica.
Please note that dogs that receive the 3 yearly C3 vaccination must still receive an annual canine cough vaccination.
CATS - F3 (minimum). This covers Feline enteritis and two forms of Feline Respiratory DIsease.
It is the owner's responsibility to ensure that all required vaccines are up-to-date and that the relevant paperwork or veterinary issued certificate is brought with them when checking in.
If you cannot produce proof of current vaccination we will not accept your pet for boarding.
If you don't have a copy of your pet's vaccination certificate please contact your vet to organise one prior to bringing your pet to stay with us.
Your preparation prior to checking-in will ensure your plans are not spoiled.
Please ensure that your pets are treated for fleas and worms prior to boarding.
If your pet presents with fleas or worms during their stay they will be treated by us and you will be asked to cover the cost
The health and welfare of your pet is important to us, therefore if your pet becomes sick or is injured during their stay, we will seek veterinary treatment. You will be asked to pay the cost of any veterinary fees.
If your pet has an existing medical condition, it is crucial that we know about this in advance.
Any medication that is required should be supplied with clear instructions on its administration and please ensure that there is sufficient medication to cover the entire boarding period.
Please have all medication clearly labelled with your name, your pet's name and the directions for care.
We are happy to administer medication, including insulin injections, at no extra charge.
When arriving or departing, please have all dogs on a lead. Cats must be transported in carry boxes or similar.
Remember - some pets aren't as nice as yours.
We reserve the right to refuse admission to any pet that presents the appearance of illness before boarding, such as lethargy, discharging or inflamed eyes, coughing, or repeated sneezing.
Dogs that are overly aggressive to people or that we assess as posing a threat to any of our carers will not be accepted for boarding.
Feel free to inform us of the personality of your pets and any behavioural issues you think we should be aware of.
This will help us to care for them and make their stay more enjoyable.
Please do not bring any bedding, blankets, or toys. We supply all bedding (blankets, soft beds, and igloos) and we have plenty of toys for your pet to play with.
Check-in & Check-out Hours
Monday to Saturday: 8:00 am to 10:00 am, 3:00 pm to 5:30 pm
Sunday & Public Holidays: 4:00 pm to 6:00 pm
(For travellers requiring check-ins and check-outs outside these hours, please contact us and we'll try to accommodate you.
We are CLOSED for arrivals or pick-ups: Good Friday through to Easter Monday, Christmas Day, and Boxing Day.
Our opening hours have been established to ensure a safe and stress-free environment for our guests - please respect them.
* We understand that these hours may not suit everybody and we do try to be flexible. However, we will add a $40 Opening Fee to the account of those customers who insist on delivering or collecting their pets at unreasonable hours and where no prior arrangements have been made.